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At AWS re:Invent 2023, we previewed Amazon Q Enterprise, a generative synthetic intelligence (generative AI)–powered assistant that may reply questions, present summaries, generate content material, and securely full duties based mostly on knowledge and knowledge in your enterprise techniques.
With Amazon Q Enterprise, you possibly can deploy a safe, personal, generative AI assistant that empowers your group’s customers to be extra inventive, data-driven, environment friendly, ready, and productive. In the course of the preview, we heard a number of buyer suggestions and used that suggestions to prioritize our enhancements to the service.
At this time, we’re saying the final availability of Amazon Q Enterprise with many new options, together with customized plugins, and a preview of Amazon Q Apps, generative AI–powered personalized and sharable functions utilizing pure language in a single step on your group.
On this weblog submit, I’ll briefly introduce the important thing options of Amazon Q Enterprise with the brand new options now accessible and try the options of Amazon Q Apps. Let’s get began!
Introducing Amazon Q Enterprise
Amazon Q Enterprise connects seamlessly to over 40 well-liked enterprise knowledge sources and shops doc and permission info, together with Amazon Easy Storage Service (Amazon S3), Microsoft 365, and Salesforce. It ensures that you just entry content material securely with current credentials utilizing single sign-on, in line with your permissions, and likewise contains enterprise-level entry controls.
Amazon Q Enterprise makes it simple for customers to get solutions to questions like firm insurance policies, merchandise, enterprise outcomes, or code, utilizing its web-based chat assistant. You may level Amazon Q Enterprise at your enterprise knowledge repositories, and it’ll search throughout all knowledge, summarize logically, analyze traits, and interact in dialog with customers.
With Amazon Q Enterprise, you possibly can construct safe and personal generative AI assistants with enterprise-grade entry controls at scale. You may as well use administrative guardrails, doc enrichment, and relevance tuning to customise and management responses which might be constant together with your firm’s pointers.
Listed below are the important thing options of Amazon Q Enterprise with new options now accessible:
Finish-user internet expertise
With the built-in internet expertise, you possibly can ask a query, obtain a response, after which ask follow-up questions and add new info with in-text supply citations whereas protecting the context from the earlier reply. You may solely get a response from knowledge sources that you’ve entry to.
With basic availability, we’re introducing a brand new content material creation mode within the internet expertise. On this mode, Amazon Q Enterprise doesn’t use or entry the enterprise content material however as a substitute makes use of generative AI fashions constructed into Amazon Q Enterprise for inventive use instances equivalent to summarization of responses and crafting customized emails. To make use of the content material creation mode, you possibly can flip off Reply from permitted sources within the dialog settings.
To study extra, go to Utilizing an Amazon Q Enterprise internet expertise and Customizing an Amazon Q Enterprise internet expertise within the AWS documentation.
Pre-built knowledge connectors and plugins
You may join, index, and sync your enterprise knowledge utilizing over 40 pre-built knowledge connectors or an Amazon Kendra retriever, in addition to internet crawling or importing your paperwork immediately.
Amazon Q Enterprise ingests content material utilizing a built-in semantic doc retriever. It additionally retrieves and respects permission info equivalent to entry management lists (ACLs) to permit it to handle entry to the info after retrieval. When the info is ingested, your knowledge is secured with the Service-managed key of AWS Key Administration Service (AWS KMS).
You may configure plugins to carry out actions in enterprise techniques, together with Jira, Salesforce, ServiceNow, and Zendesk. Customers can create a Jira challenge or a Salesforce case whereas chatting within the chat assistant. You may as well deploy a Microsoft Groups gateway or a Slack gateway to make use of an Amazon Q Enterprise assistant in your groups or channels.
With basic availability, you possibly can construct customized plugins to hook up with any third-party utility by means of APIs in order that customers can use pure language prompts to carry out actions equivalent to submitting time-off requests or sending assembly invitations immediately by means of Amazon Q Enterprise assistant. Customers may also search real-time knowledge, equivalent to time-off balances, scheduled conferences, and extra.
If you select Customized plugin, you possibly can outline an OpenAPI schema to attach your third-party utility. You may add the OpenAPI schema to Amazon S3 or copy it to the Amazon Q Enterprise console in-line schema editor suitable with the Swagger OpenAPI specification.
To study extra, go to Information supply connectors and Configure plugins within the AWS documentation.
Admin management and guardrails
You may configure international controls to present customers the choice to both generate giant language mannequin (LLM)-only responses or generate responses from linked knowledge sources. You may specify whether or not all chat responses will likely be generated utilizing solely enterprise knowledge or whether or not your utility may also use its underlying LLM to generate responses when it could’t discover solutions in your enterprise knowledge. You may as well block particular phrases.
With topic-level controls, you possibly can specify restricted matters and configure conduct guidelines in response to the matters, equivalent to answering utilizing enterprise knowledge or blocking fully.
To study extra, go to Admin management and guardrails within the AWS documentation.
You may alter doc metadata or attributes and content material throughout the doc ingestion course of by configuring primary logic to specify a metadata discipline title, choose a situation, and enter or choose a price and goal actions, equivalent to replace or delete. You may as well use AWS Lambda capabilities to control doc fields and content material, equivalent to utilizing optical character recognition (OCR) to extract textual content from photos.
To study extra, go to Doc attributes and kinds in Amazon Q Enterprise and Doc enrichment in Amazon Q Enterprise within the AWS documentation.
Enhanced enterprise-grade safety and administration
Beginning April 30, you will have to make use of AWS IAM Id Middle for person identification administration of all new functions fairly than utilizing the legacy identification administration. You may securely join your workforce to Amazon Q Enterprise functions both within the internet expertise or your personal interface.
You may as well centrally handle workforce entry utilizing IAM Id Middle alongside your current IAM roles and insurance policies. Because the variety of your accounts scales, IAM Id Middle offers you the choice to make use of it as a single place to handle person entry to all of your functions. To study extra, go to Establishing Amazon Q Enterprise with IAM Id Middle within the AWS documentation.
At basic availability, Amazon Q Enterprise is now built-in with numerous AWS providers to securely join and retailer the info and simply deploy and observe entry logs.
You need to use AWS PrivateLink to entry Amazon Q Enterprise securely in your Amazon Digital Personal Cloud (Amazon VPC) atmosphere utilizing a VPC endpoint. You need to use the Amazon Q Enterprise template for AWS CloudFormation to simply automate the creation and provisioning of infrastructure sources. You may as well use AWS CloudTrail to report actions taken by a person, position, or AWS service in Amazon Q Enterprise.
Additionally, we assist Federal Info Processing Requirements (FIPS) endpoints, based mostly on the USA and Canadian authorities requirements and safety necessities for cryptographic modules that defend delicate info.
To study extra, go to Safety in Amazon Q Enterprise and Monitoring Amazon Q Enterprise within the AWS documentation.
Construct and share apps with new Amazon Q Apps (preview)
At this time we’re saying the preview of Amazon Q Apps, a brand new functionality inside Amazon Q Enterprise on your group’s customers to simply and rapidly create generative AI-powered apps based mostly on firm knowledge, with out requiring any prior coding expertise.
With Amazon Q Apps, customers merely describe the app they need, in pure language, or they will take an current dialog the place Amazon Q Enterprise helped them remedy an issue. With a couple of clicks, Amazon Q Enterprise will immediately generate an app that accomplishes their desired activity that may be simply shared throughout their group.
In case you are accustomed to PartyRock, you possibly can simply use this code-free builder with the additional benefit of connecting it to your enterprise knowledge already with Amazon Q Enterprise.
To create a brand new Amazon Q App, select Apps in your internet expertise and enter a easy textual content expression for a activity within the enter field. You may check out samples, equivalent to a content material creator, interview query generator, assembly observe summarizer, and grammar checker.
I’ll make a doc assistant to overview and proper a doc utilizing the next immediate:
You’re a skilled editor tasked with reviewing and correcting a doc for grammatical errors, spelling errors, and inconsistencies in fashion and tone. Given a file, your aim is to advocate modifications to make sure that the doc adheres to the best requirements of writing whereas preserving the creator’s authentic intent and that means. It’s best to present a numbered record for all advised revisions and the supporting purpose.
If you select the Generate button, a doc modifying assistant app will likely be mechanically generated with two playing cards—one to add a doc file as an enter and one other textual content output card that provides edit ideas.
If you select the Add card button, you possibly can add extra playing cards, equivalent to a person enter, textual content output, file add, or pre-configured plugin by your administrator. If you wish to create a Jira ticket to request publishing a submit within the company weblog channel as an creator, you possibly can add a Jira Plugin with the results of edited ideas from the uploaded file.
As soon as you might be able to share the app, select the Publish button. You may securely share this app to your group’s catalog for others to make use of, enhancing productiveness. Your colleagues can select shared apps, modify them, and publish their very own variations to the organizational catalog as a substitute of ranging from scratch.
Select Library to see the entire revealed Amazon Q Apps. You may search the catalog by labels and open your favourite apps.
Amazon Q Apps inherit strong safety and governance controls from Amazon Q Enterprise, together with person authentication and entry controls, which empower organizations to soundly share apps throughout capabilities that warrant ruled collaboration and innovation.
Within the administrator console, you possibly can see your Amazon Q Apps and management or take away them from the library.
To study extra, go to Amazon Q Apps within the AWS documentation.
Now accessible
Amazon Q Enterprise is mostly accessible immediately within the US East (N. Virginia) and US West (Oregon) Areas. We’re launching two pricing subscription choices.
The Amazon Q Enterprise Lite ($3/person/month) subscription offers customers entry to the fundamental performance of Amazon Q Enterprise.
The Amazon Enterprise Professional ($20/person/month) subscription will get customers entry to all options of Amazon Q Enterprise, in addition to Amazon Q Apps (preview) and Amazon Q in QuickSight (Reader Professional), which boosts enterprise analyst and enterprise person productiveness utilizing generative enterprise intelligence capabilities.
You need to use the free trial (50 customers for 60 days) to experiment with Amazon Q Enterprise. For extra details about pricing choices, go to Amazon Q Enterprise Plan web page.
To study extra about Amazon Q Enterprise, you possibly can examine Amazon Q Enterprise Getting Began, a free, self-paced digital course on AWS Ability Builder and Amazon Q Developer Middle to get extra pattern codes.
Give it a attempt within the Amazon Q Enterprise console immediately! For extra info, go to the Amazon Q Enterprise product web page and the Person Information within the AWS documentation. Present suggestions to AWS re:Put up for Amazon Q or by means of your regular AWS assist contacts.
— Channy
