For the Buyer Expertise crew, a spotlight of Cisco Stay is at all times celebrating our prospects’ improvements. As we speak, we’re thrilled to announce our eight most up-to-date Cisco CX Buyer Hero Award winners.
These prospects have demonstrated excellence of their respective classes. They had been chosen from nominations obtained from throughout industries and the Americas area and we’re honored to showcase them today- congratulations to all our winners!
World Class Cybersecurity: Protection Intelligence Company
The World Class Cybersecurity award is offered to a buyer who has partnered with Cisco Companies to efficiently strengthen safety and proactively function, shield, and defend its IT infrastructure. The winner is Protection Intelligence Company, a Division of Protection fight assist company. Dr. Jay Phipps and his crew collaborated with Cisco Companies to reinforce safety measures and operational efficiencies which contributed to a strengthened cybersecurity posture, guaranteeing their skill to keep up safe and dependable community operations within the face of evolving cyber threats. Additionally they achieved the excellence of being the primary authorities company to go the brand new compliance and enhanced safety framework, showcasing the effectiveness of the collaborative efforts and modernization initiatives.
Please be part of us in congratulating the Protection Intelligence Company!
Distinctive Innovation: Michigan Medication
The Distinctive Innovation award acknowledges a buyer that has achieved wonderful improvements by way of collaboration with Cisco CX.  The winner is Michigan Medication, a number one medical facility that has been on a quest to remodel the way forward for well being care by way of modern medical training, groundbreaking discoveries, and extraordinary care since 1848. Ben Crissman and his crew labored with Cisco CX to revolutionize the connectivity panorama in a number of amenities with Open Roaming expertise. Now, units actually join “seamlessly” with out person intervention. Because of the implementation, 400,000 units are actually related, enabling mobile service for all customers, tremendously bettering the affected person and worker expertise, and enhancing operational effectivity. Clinicians and employees members not have to fret about establishing connections in the midst of vital duties or procedures. Care stays uninterrupted and clinicians can give attention to what issues most. The change has additionally enhanced ROI of current infrastructure, improved scalability with Wifi 6E, and strengthened safety measures.
Please be part of us in congratulating Michigan Medication!
Excellent Automation: Dish Wi-fi
The Excellent Automation Award is offered to a buyer who partnered with Cisco CX and dramatically reworked operations through the use of automation. The winner is Dish Wi-fi. Mike (Mac) McNamara, VP Head of Community Engineering, and his crew partnered with Cisco CX to implement automation options similar to Clever Check Automation Framework (CXTAF), ensuing within the fast deployment of a greenfield, cloud-native, 5G community, connecting 70% of the US inhabitants. Utilizing CX automation options and CXTAF, Dish can now generate take a look at instances in simply minutes as a substitute of what beforehand took days to perform. The Dish Community Operations crew can now carry out well being checks and troubleshooting throughout tens of 1000’s of units in simply minutes, utilizing automation to scale back truck rolls and fixed use of subject technicians. Now, upkeep home windows have been considerably lowered, typically by as much as 50 p.c. Moreover, CXTAF intelligently identifies patterns of failure, serving to to rapidly pinpoint the foundation trigger.
Please be part of us in congratulating Mac and the Dish Wi-fi crew!
Digital Transformation Luminary: Gilead
The Digital Transformation Luminary award highlights a buyer that has efficiently completed a powerful digital transformation by way of a partnership with Cisco CX. The winner of this award is Gilead, a worldwide biopharmaceutical chief. The corporate goals to be the biotech employer of alternative as they work towards their imaginative and prescient of a more healthy world for all individuals. Transformation for Gilead targeted on transferring to a Community-as-a-Service (NaaS) mannequin to supply a world-class finish person expertise by way of a wireless-first technique. By means of collaboration with Cisco CX, Jim Prass, Senior Director Worldwide Infrastructure & Operations, and his crew at Gilead are capable of decide to a Service Degree Settlement of 99.99% uptime at vital websites. The safer, extra sustainable community surroundings has streamlined IT operations and optimized efficiencies. As well as, they’ve enabled safe hybrid work for 18,000 workers throughout 130 areas in 34 international locations. Because of the transformation initiative, they’re additionally projecting energy consumption financial savings of roughly 20% in assist of Gilead’s sustainability objectives.
Please be part of us in congratulating Gilead!
Operational Excellence: BlackRock
This award acknowledges a buyer that’s realizing tangible and compelling outcomes by way of Success Tracks and CX Cloud. BlackRock is without doubt one of the world’s main suppliers of funding, advisory, and threat administration options. This fast-growing firm strives to encourage innovation and problem the norm. A safe and secure community and dependable community operations are vital for BlackRock’s success. Visibility into the community helps present that stability and keep away from downtime. When BlackRock was opening a brand new headquarters in New York, Harpreet Chadha, World Community Operations Supervisor at BlackRock, and his crew collaborated with Cisco CX to develop a complete adoption plan to onboard CX Cloud and join telemetry for rapid insights and threat visibility. Now, 85% of their community units are seen in CX Cloud, enhancing visibility and optimizing operations with out incurring further prices. Additionally they aligned with Cisco product administration to supply essential suggestions requests and secured their early entry to new options, enabling them to repeatedly enhance community visibility and speed up ROI.
Please be part of us in congratulating BlackRock!
AI Trailblazer: Mass Basic Brigham
The AI Trailblazer award goes to a buyer that has demonstrated success in getting ready its infrastructure to be an trade chief in AI, in collaboration with Cisco CX. Mass Basic Brigham is a world-renowned built-in healthcare system, constructed on the legacy of two main educational medical facilities. The group has launched into an initiative utilizing Cisco CX with objectives to modernize their community, develop sustainable digital operations that meet the present and future wants of sufferers, and assist optimize effectivity and efficacy for researchers who devour and use massive quantities of medical and different knowledge. The specified outcomes of this initiative shall be to drive operational efficiencies, optimize system connectivity, and reimagine the digital person expertise. By means of using AI-powered instruments like ambient documentation, Mass Basic Brigham is enabling docs to reinforce the affected person expertise end-to-end and can be supporting researchers who conduct deep analysis with AI to higher diagnose and deal with illnesses. Mass Basic Brigham’s management within the AI area will proceed to assist the supply of a superior affected person, care crew, worker, and researcher expertise total.
Please be part of us in congratulating Mass Basic Brigham!
Sustainability Chief Award: T-Cell
This award acknowledges a buyer that’s reaching their sustainability objectives by way of collaboration with Cisco CX. T-Cell is the primary & largest nationwide 5G community. They’ve the purpose of net-zero emissions by 2040 by boosting operational effectivity by way of discount in upkeep, energy, and area prices whereas assembly the rising want for 5G and residential web to reinforce buyer expertise. Lori Ames, Vice President of Cloud, IP and Transport Growth, and her crew partnered with Cisco CX to speed up the deployment and refresh of the community. The CX engagement accelerated the deployment for T-Cell, serving to accomplish the refresh in half the unique predicted time. This migration time financial savings accelerated the achievement of their Web-Zero emissions purpose, by way of a major discount in energy consumption and area, leading to important value financial savings. For his or her prospects, this improved 5G expertise with no service disruptions gives the extra good thing about an enhanced buyer expertise bettering buyer acquisition and loyalty.
Please be part of us in congratulating T-Cell!
Americas CX Buyer Hero of the Yr: Lowe’s
The CX Buyer Hero of the Yr award is our pinnacle award, for the client with the strongest total outcomes by way of collaborating with Cisco CX.
Lowe’s is without doubt one of the largest house enchancment retailers on this planet. Shad Aul, Senior Supervisor of Community Engineering, and his crew at Lowe’s try to place the client on the forefront of the whole lot they do by supporting the foundational Infrastructure to handle the wants of the enterprise and meet prospects’ expectations. Towards that finish, Lowe’s has leveraged Cisco CX and collaboration companies to modernize its expertise to enhance buyer satisfaction with a seamless omnichannel expertise, improve on-line gross sales, and to draw prime tech expertise. The revamp focuses on the contact middle, lowering pricey downtime and reducing upkeep prices. Lowe’s seamlessly moved 25 enterprise models and eight,781 brokers from a legacy on-prem answer to 1 consolidated SaaS platform, Cisco Webex Contact Heart Enterprise, with none interruption. This transfer is saving Lowe’s tens of millions in legacy license charges and reducing IT assist prices. The brand new system has dealt with 1 million calls in Q1 2024, bettering scalability, reliability, and integration with current Cisco infrastructure, setting the stage for expanded buyer engagement, and future enhancements utilizing AI. Now, post-migration, Cisco Lifecycle Companies is accelerating time-to-value focusing on AI use instances and their corresponding outcomes, whereas delivering companies centered round these outcomes.
Please be part of us in congratulating Lowe’s!
Discover our Cisco CX Superheroes As we speak
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies prospects are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- ANZ Financial institution- Enhancing worker and buyer expertise with community availability at one among Australia’s largest banks
- Deutsche Financial institution– Enhancing the client expertise by way of automation at Germany’s main monetary companies supplier
- Telecom Egypt– Efficiently serving to to make sure a secure, proactive, and sustainable community surroundings
If you’re desirous about sharing your individual buyer story, join with us at [email protected]. We’d love to listen to from you! Keep tuned for extra CX updates!
Don’t have a narrative to inform simply but? We can assist you construct it, proper alongside along with your community!
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